I love seeing technology help deliver our customers’ goals and ambitions. Our goal of helping businesses have a ‘stress free IT’ experience is empowering and offers a great deal of personal satisfaction.
Darren manages day to day operations of the business, and monitors the performance of our technical operations – striving to ensure that clients are happy with the service being offered.
Although he is not supposed to be involved in everyday helpdesk support, being a born geek, he finds it impossible to keep away!
Darren mainly carries out system installations work and 2nd line server support and configuration. He is also our main software engineer, responsible for providing several clients with bespoke automation software design, configuration & testing.
I enjoy the varied nature of my job and I particularly enjoy liaising with customers and clients face to face. I also have a keen interest in research and development with regards to new technologies.
Craig is a key figure in providing on site support to client premises, specialising in providing a quick and effective response to issues as and when they arise. Craig also provides first, second and third level support to customers both remotely and on site, paying close attention to detail and using this to his advantage where possible. Craig is the only one Darren trusts to drive the company van safely… so we also prefer him to do most of the driving!
No day is the same. A varied role that is exciting and fun with a lot to keep you on your toes. The colleagues sure help make it a friendly company to work for.
Dharmendra is part of the teams senior staff who specialises in network infrastructure and security/design. Hardware/software support and network architecture both in wired and wireless technologies. Alongside the team, supports the helpdesk with issues escalated on a daily basis from 1st/2nd line support.
With the ability to apply a logical and systematic approach to problem solving issues, he is an experienced and knowledgeable engineer with the the technical know-how who also works closely with clients, partners and third-party vendors.
I enjoy working in a fast paced environment where I am challenged and each day my knowledge and understanding of computer systems is enhanced.
Mark provides first level support remotely via our helpdesk and also provides support on site, aiming to provide a qualitative and pleasant customer experience from beginning to end.
I enjoy the variation from day to day, the problem solving and logical thinking.
Ross is the primary on site engineer, dealing with network and CCTV installations, as well as repairs and diagnostics. When in the office, Ross also deals with 1st and 2nd line incidents, using his on site knowledge of our clients sites to assist in implementing the best solution.
I enjoy the varied problem solving opportunities, and being able to learn from trying so.
Mark provides first level support remotely whilst overseeing and running the pckwikfix lab where he performs updates, reinstalls, data recovery and other such works on customer’s PCs and laptops.